Every BONDWOVEN order includes two stages: artwork approval and physical production. Delivery estimates begin only after the artwork has been approved.
Artwork timing
The first proof is normally sent within 24–48 business hours after we receive a suitable photo and complete personalization details. Up to two revision rounds are included. Customer response time and requested revisions will affect the schedule.
Production
After approval, the final artwork is sent to our fulfillment partner. Most items are produced in approximately 2–5 business days, but production may take longer during peak periods, after quality-control checks, or when a product is temporarily unavailable.
Estimated delivery
Shipping time depends on destination, carrier, and service level shown at checkout. Delivery dates are estimates, not guarantees. Customs, weather, carrier disruptions, and address issues may cause delays outside our control.
Tracking
When tracking becomes available, it will be sent to the email used at checkout. Tracking may take up to 48 hours to show movement after the shipping label is created.
Multiple-item orders
Products may be fulfilled in different facilities and can arrive in separate packages. You will receive tracking details for each shipment when available.
Customs and import charges
International orders may be subject to duties, taxes, or import fees charged by the destination country. Unless checkout states otherwise, these charges are the customer’s responsibility.
Address changes
Review your shipping details before placing the order. Contact us immediately if you notice an error. We cannot guarantee changes after fulfillment begins. Additional shipping charges may apply if a package is returned because of an incorrect, incomplete, or unclaimed address.
Lost or damaged packages
If a package appears lost, contact us within 30 days after the estimated delivery date. If an item arrives damaged, contact us within 30 days of delivery and include your order number and clear photos of the item and packaging. See our Returns & Refunds Policy.
Contact
For delivery questions, email supporto@bondwoven.com with your order number.