Questions about a photo, artwork proof, order, or delivery? We’re here to help.
Email support
We normally reply within 1–2 business days. Messages received on weekends or holidays are answered on the next business days.
Already placed an order?
Include your order number and the email used at checkout. For a damaged or incorrect item, attach clear photos of the product and packaging.
Need help choosing a photo?
Read our Pet Photo Guide. You can also email us before ordering and attach the photos you are considering.
Artwork approval
The first proof is normally sent within 24–48 business hours after we receive a suitable photo and complete details. Check your spam or promotions folder if you are expecting a proof.
Business information
BONDWOVEN is a brand owned and operated by Ottodigital di Giulia Dalmazio.
VAT No. 13505570963
Payments are processed and invoices are issued by Ottodigital di Giulia Dalmazio.