Returns & Refunds Policy
Last updated: August 27, 2026
BONDWOVEN products are created from customer-provided photos and personalized for each order. This policy explains when cancellations, replacements, and refunds are available.
Personalized products
Because personalized products are made specifically for you, they cannot be returned or refunded because of a change of mind, an incorrect size selection, or customer-provided spelling or photo errors after artwork approval. This does not affect any mandatory rights you may have under applicable consumer law.
Artwork approval
Production starts only after you approve the digital proof. Please check the portrait, spelling, date, placement, product, size, and color carefully. Approval confirms that the artwork is ready for production. See our Personalization Policy for the full process.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, misprinted, or materially different from the approved artwork, email supporto@bondwoven.com within 30 days of delivery. Include your order number, a description of the issue, and clear photos of the item and packaging.
After review, we may offer a replacement, reprint, or refund as appropriate. Do not return an item unless our support team provides instructions.
Wrong address and unclaimed shipments
Customers are responsible for providing a complete and accurate delivery address. If a shipment is returned because the address was incorrect, incomplete, or unclaimed, reshipping costs may apply. Contact us promptly if you notice an address error; changes may not be possible once fulfillment has begun.
Lost packages
If tracking shows no delivery or the package appears lost, contact us within 30 days after the estimated delivery date. We will review the shipment with the fulfillment carrier before determining the appropriate resolution.
Cancellations
Contact us as soon as possible if you need to cancel. A full cancellation may be available before artwork work begins. Once artwork creation has begun, the personalized design service may no longer be refundable. Once production begins, the order cannot be canceled.
Refund timing
Approved refunds are returned to the original payment method. Your bank or payment provider may require additional processing time before the credit appears.
Contact
BONDWOVEN is operated by Ottodigital di Giulia Dalmazio, VAT No. 13505570963. For return or refund questions, email supporto@bondwoven.com.