Artwork & personalization
What kind of photo works best?
Upload a sharp, well-lit photo taken at eye level. Avoid heavy filters, screenshots, blur, strong shadows, and images where the face or ears are cropped. See our Photo Guide for examples.
Can I include two pets?
Yes. Select two pets in the personalizer and upload one clear photo for each. The second pet adds $20 to the product price.
Will I see the artwork before production?
Yes. We normally send your first digital proof within 24–48 business hours. Your order includes up to two revision rounds. Production begins only after you approve the artwork.
Can I add a name or date?
Yes. You can add your pet’s name and an optional date. Please check all spelling carefully before placing the order.
Can you use any photo?
We can work with most clear photos, but the final result depends on image quality. If your photo is not suitable, we will contact you before creating the portrait.
Orders & production
What happens after I order?
We review your photo, create the Signature Sketch artwork, email your proof, apply any included revisions, and send the approved design to production. Printful does not produce the item until the artwork has been approved.
How long does the full process take?
Artwork approval is separate from production and shipping. Your response time affects the schedule. Current production and delivery estimates are listed in our Shipping & Delivery page.
Where can I review my order?
Use My Account to review your order details and status. You may also contact supporto@bondwoven.com.
Can I return a personalized product?
Personalized products cannot be returned for change of mind. If your item arrives damaged, defective, or materially different from the approved artwork, contact us promptly with photos. Read our Returns & Refunds Policy.
Can I cancel or change my order?
Contact us as soon as possible. Changes or cancellations are only possible before artwork work or production has begun. See our Personalization Policy.